Warranty

Warranty

Soundvision Technologies dba TRUAUDIO

SPEAKER PRODUCT WARRANTY

All in-ceiling, in-wall, in-room speakers, and volume controls have a limited lifetime warranty. This warranty includes lifetime parts and repair labor on all components. The warranty extends only to the original purchaser of the product and not to any subsequent owner.  TRUAUDIO’s obligation under these warranties is limited to repairing or replacing any component found defective in material or workmanship under normal conditions of use with an equal and/or current product. These warranties shall not apply to products that have been abused, modified, or disassembled.  Products to be repaired or returned under this warranty must be returned to the factory through an authorized TruAudio dealer with all transportation and insurance charges prepaid.

 

 

Soundvision Technologies dba TRUAUDIO

SELECT SERIES PRODUCT WARRANTY

 

All Select Series by TruAudio speakers have a limited (10) ten-year warranty. This warranty includes 10 year part and repair labor on all components.

All Select Series by TruAudio subwoofers have a limited (5) five-year warranty (parts and labor) for all speaker components and (3) three years (parts and labor) for all electronic components.

The warranty extends only to the original purchaser of the product and not to any subsequent owner. TRUAUDIO’s obligation under these warranties is limited to repairing or replacing any component found defective in material or workmanship under normal conditions of use with an equal and/or current product. These warranties shall not apply to products that have been abused, modified, or disassembled. Products to be repaired or returned under this warranty must be returned to the factory through an authorized TruAudio dealer with all transportation and insurance charges prepaid.

 

 

 

Soundvision Technologies dba TRUAUDIO

SUBWOOFER and ELECTRONIC PRODUCT WARRANTY


All subwoofers and amplifiers have a limited 5-year warranty. This warranty includes 5-year parts and repair labor on all components. The warranty extends only to the original purchaser of the product and not to any subsequent owner.  TRUAUDIO’s obligation under these warranties is limited to repairing or replacing any component found defective in material or workmanship under normal conditions of use with an equal and/or current product. These warranties shall not apply to products that have been abused, modified, or disassembled.  Products to be repaired or returned under this warranty must be returned to the factory through an authorized TruAudio dealer with all transportation and insurance charges prepaid.

 

 

SoundVision Technologies dba TRUAUDIO

OUTDOOR SPEAKERS PRODUCT WARRANTY


All outdoor speakers and subwoofers have a limited 5-year warranty. This warranty includes 5-year parts and repair labor on all components. The warranty extends only to the original purchaser of the product and not to any subsequent owner.  TRUAUDIO’s obligation under these warranties is limited to repairing or replacing any component found defective in material or workmanship under normal conditions of use with an equal and/or current product. These warranties shall not apply to products that have been abused, modified, or disassembled.  Products to be repaired or returned under this warranty must be returned to the factory through an authorized TruAudio dealer with all transportation and insurance charges prepaid.

 

 

Soundvision Technologies dba VSSL

 VSSL PRODUCT WARRANTY

 

All VSSL branded products have a limited two-year warranty. The VSSL Product Warranty covers defects in materials and workmanship in every VSSL product for two years from the date of shipment from VSSL or the date of the original retail purchase from an authorized VSSL Dealer. The VSSL Product Warranty does not guarantee that VSSL products will at all times operate without interruption or will be error-free, or that all errors may be corrected. The warranty extends only to the original purchaser of the product and not to any subsequent owner.

Soundvision Technologies' obligation under this warranty is limited to repairing or replacing any component found defective in material or workmanship under normal conditions of use with an equal and/or current product. Products to be repaired or returned under this warranty must be returned to VSSL through an authorized VSSL dealer with all transportation and insurance charges prepaid. The warranty period is not extended if we repair or replace your product.

There are some exclusions to the VSSL Product Warranty, including but not limited to:

  • Products which have been abused, modified, or disassembled;
  • Problems that result from external causes such as accident, abuse, or misuse;
  • Use that is not in accordance with VSSL product instructions;
  • Products with missing or altered serial numbers;
  • Products which have had their housings opened or are otherwise tampered with; or
  • Problems caused by the use of third-party accessories, parts, or components.

 

 

Cerasonar Invisible Loudspeaker & Subwoofer 5-Year Functional Warranty

Cerasonar Invisible loudspeakers and subwoofers carry a 5-Year Functional Warranty when installed with proper protection and when installation registration is completed and submitted.

Approved Protection Methods (one required):

  • LEA Amplifier with the correct Cerasonar DSP preset for the specific product
  • Other DSP-Capable Amplifier with the correct Cerasonar DSP Profile properly implemented
  • Non-DSP Amplifier paired with a WRPRO Protection Unit (per channel)

Cerasonar does not require a specific amplifier brand. Any of the three methods above satisfies the protection requirement, provided the correct DSP profile is used or a WRPRO unit is installed.

Installation Registration Required: For the 5-Year Functional Warranty to remain valid, Cerasonar also requires that installation registration be completed and submitted.