Return Policy


This policy outlines SVT's guidelines for non-warranty product returns and stock rotations. Warranty claims are governed separately under the TruAudio and VSSL Warranty Programs. As a general policy, all sales are final unless they qualify under one of the approved programs outlined below.

Standard Returns

SVT does not accept returns for products that were ordered correctly, are not defective, or are no longer needed.

Give-It-A-Go Trial Program

  • Products purchased through the Give-It-A-Go Trial Program may be returned in accordance with the terms of that program
  • A Return Authorization (RMA) must be obtained from SVT Customer Service before any product is returned

Stock Rotation Program

  • Authorized dealers may request a stock rotation up to two (2) times per calendar year (once per half), subject to SVT’s approval
  • To qualify, all of the following requirements must be met:
    • Products must be current, active TruAudio and VSSL models
    • Products must be new, unused, clean, and in resalable condition
    • Original packaging must be complete and in good condition
    • A replacement purchase order equal to 150% of the value of the returned products must accompany the stock rotation request
    • A Return Authorization (RA) must be issued prior to returning any products

Upon receipt, SVT will inspect all returned products before issuing credit.

Shipping

  • The sender is responsible for all freight and shipping costs associated with approved returns and stock rotations.
  • Products must be packaged in an appropriate shipping carton. Products shipped using only the retail packaging may be refused.

Credits

  • Credit will be issued only after SVT has inspected and approved the returned products.
  • Products that are damaged, incomplete, discontinued, used, or otherwise not in resalable condition may be rejected, credited at a reduced value, or returned to the sender at SVT's sole discretion.

Product Warranties

Warranty claims are processed separately through the TruAudio and VSSL Warranty Programs and are not subject to this policy.

Product Category

Warranty Coverage

TruAudio Indoor Speakers

Limited Lifetime Warranty

TruAudio Outdoor Speakers

Limited 5-Year Warranty

TruAudio Electronic Products (Amplifiers, Subwoofers, Powered Soundbars, and other Electronics)

Limited 5-Year Warranty

VSSL Products

Limited 2-Year Warranty (Warranty can be extended at time of purchase in 1-year increments, up to 3-years of extended warranty)

For warranty service or to obtain a Return Authorization (RA) for a warranty claim, please contact SVT Customer Service.


Policy Statement

SVT recognizes that unique business situations may occasionally arise. While this policy is intended to provide consistency and fairness for all dealers, exceptions may be considered on a case-by-case basis and require prior written approval from SVT management.

SVT reserves the right to approve or deny any return request at its sole discretion.

SVT also reserves the right to modify this policy at any time without prior notice.

Approval of any return, stock rotation, or exception does not establish a precedent for future requests. All returns, stock rotations, credits, and exceptions remain subject to final review and approval by SVT.



SVT Customer Service

192 N Old Highway 91, Suite 1

Hurricane, UT 84737

SVT Shipping returns

194 Old Highway 91

Hurricane UT, 84737

Phone: 888-858-1555

Website: www.truaudio.com